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Our Privacy Policy
Last Updated: 13th June, 2019
It is our mission to help teachers deliver meaningful learning experiences. To achieve this, we build easy to use tools that help make things simple for teachers and empower them to focus on the important things. It is hence critical that we create a safe and secure environment where teachers, children, and parents freely share content and ideas. Creating such a safe and secure environment is central to the success of our endeavours.
Introduction
This Privacy Policy governs the use of data collected by our websites www.toddleapp.com, web.toddleapp.com, and our apps - Toddle Family, Toddle Educator and Toddle Student (hereafter, collectively referred to as “the Service”, “Toddle”, or, “the Toddle Service”).

By using Toddle, you are agreeing to this Privacy Policy. If you do not agree, please refrain from using Toddle. You can contact us anytime with queries about this Privacy Policy at privacy@toddleapp.com.
Definitions
“Academic Plans”
This includes the Programme of Inquiry, Unit Plans, Learning Experiences, Assessments, Schedule, Reflections created by the teachers using the planning elements on Toddle. The external resources added by the teacher are not included in this.

“Class Journal”
This includes all the content added to the class journal.

“Insights”
Toddle analyses the data collected from the teachers and students and converts them into actionable points to support teachers in teaching and learning. This set of actionable data-points is collectively referred to as Insights.

“Messages”
This includes the messages sent via Toddle - both from parents to teachers and vice- versa.

“Profile”
This includes personally identifiable information that we collect when you create an account. This may include First Name, Last Name, Email, and Phone Number of the user.

“Student Portfolio”
This includes all the content added to a specific student’s portfolio.

“Student Data”
Any data collected by Toddle that can be linked back to an individual student. This contains name, age, Email ID, name of parents, school name, and the assessment data.

“Toddle Resource Bank”
A collection of all the Academic Plans created by teachers. By default, the Academic Plans are private to the school.

What is Toddle?
Toddle is one stop solution for IB PYP teachers that seamlessly integrates curriculum planning, portfolios, evidence collection, progress reports and communication. Toddle has a web end as well as a mobile end. The Toddle platform has 4 different types of users - Teachers, Students, Parents, and School Administrators. Below is a brief summary of what each type of user can use the platform for:

Teachers: Teachers use Toddle for planning (Programme of Inquiry, Unit Plans, Lesson Plans etc), for collecting evidences in line with IB requirements, for continuous reflection, for assessment evaluation and for contributing to student portfolios. The planning process is guided and is in line with the PYP approach.

Students: Students use Toddle to document their learning journeys, set their personalised goals, receive and self-evaluate assessments, and add work to their portfolios.

Parents: Parents are linked to individual students and can see their portfolios. Parents also get access to school calendar, school news, and school policies through the Toddle Family app. The app can also be used for communicating with teachers.

Administrators: Administrators can edit and approve all the academic plans, add, delete and edit the rights of other users from their organisation. They can also see insights for better program implementation.
Toddle and Privacy Certifications
Toddle is a signatory to the Student Privacy Pledge, agreeing to a set of principles intended to safeguard student privacy, including responsible stewardship, protection, and transparent handling of student personal information. Read more about the Student Privacy Pledge .

Toddle participates in the iKeepSafe Safe Harbor program. If you have any questions or need to file a complaint related to our privacy policy and practices, please do not hesitate to contact the iKeepSafe Safe Harbor program at COPPAprivacy@ikeepsafe.org.
Parental Consent
Schools must get verifiable parental consent for using Toddle for children below legal age (as specified by the local laws). The legal age of children in the USA is 13 years. In case you come across an instance where Toddle is collecting information from a student without parental consent, please contact us immediately at privacy@toddleapp.com

Schools can download a sample of the Parental Consent form from here
Compliance with FERPA
Toddle partners with and is certified by iKeepSafe for compliance with FERPA.

FERPA is the “Family Education Rights and Privacy Act”. It governs the terms to protect personally identifiable information (PII) of students. Data collected by Toddle may include personally identifiable information from “education records” (Education Records in FERPA refers to documents, digital or otherwise, that may contain information related to a student and maintained by an educational agency).

Under this Privacy Policy, you designate Toddle as a "School Official" (School Official in FERPA refers to an agency that provides a service to schools for use and maintenance of FERPA records, is under the direct control of the school and uses PII only for authorised purposes). Toddle agrees to comply with FERPA. You can find more details on Toddle and FERPA here.
Compliance with COPPA
Toddle partners with and is certified by iKeepSafe for compliance with COPPA.

Toddle operates with parental consent for all underage children. The responsibility of obtaining the parental consent rests with the account creator. Children under 13 must obtain parental consent before creating their own account, or a parent or teacher must create their account on their behalf. We do not encourage children to share their work publicly. We continuously review and update our practices to ensure compliance with COPPA requirements. You can find more details on Toddle and COPPA here.
Compliance with GDPR
Toddle collects minimal information from you and only uses it for the purposes explicitly called out in the Privacy Policy. The data collected is stored securely using industry standards. All the details with regards to the nature of the data collected and the reason for collecting it can be found in the Privacy Policy. Toddle executes a Data Processing Agreement with all the schools in the EU/ EEA and Switzerland Regions. You can find more details on Toddle and GDPR here.
Data collected by Toddle
We only collect the data that we need for providing Toddle services. It is our honest endeavour to minimise the data that we collect about our users.

We collect information from all individuals creating an account on Toddle. This includes teachers, students, parents, other family members of students, and schools.

We also collect log data from all the visitors to our website and teachers and school administrators willingly leaving data for our marketing campaigns.

You can see the list of data that we collect from our different users in the Definitions section on this page.

Why do we collect this data?
We use the collected data only to provide services to you as laid out in the Privacy Policy and as authorised by your school. Below are a few use cases that we have for the collected data:

  • Allow users to retrieve, view and edit Academic Plans
  • Allow users to access and use our various features such as Journal Content, Activities, Messages etc.
  • Send notifications about activities and updates on your account
  • Analyse usage information to investigate, prevent, and detect activities on our service that we believe may violate the law or applicable regulations
  • Provide customer support to users
  • Derive insights from usage trends to develop new features or to improve the existing ones
  • What is the data collected NOT for?
  • We do not allow advertising or sharing data for advertising for any data collected through Toddle
  • We never display ads, share data for the purpose of displaying ads, or allow data collection by advertisers or data brokers
  • We never sell data to anyone for any purposes
  • We never allow profiling of our users for targeted online ads
  • Data Retention
    Toddle will keep your data for only as long as it is required or as mandated by law or as requested by the 3rd party. Before deleting your data, Toddle will send out 3 reminders to you.
    Cookie Policy
    We use Cookies and other similar services (such as Local Storage) to keep you logged in to Toddle, customize your Toddle experience, understand how you use Toddle, and promote Toddle to relevant teachers and schools. You can remove or disable cookies via your browser settings, in which case your experience with Toddle will not be optimal.
    Abandoned accounts
    We consider an account to be abandoned if it has not been accessed for over a year. We will delete an account and all content associated with such accounts. However, to prevent accidental deletion, we will notify the teacher, the school and any other email IDs associated with the account and provide an opportunity to download the data of the abandoned account.
    Viewing, editing or Porting your information
    Parents are encouraged to work directly with teachers and school to make any changes in your data. If however, you need to get in touch with us, you can write to privacy@toddleapp.com and we will work with the school and do our best to make the required changes.

    Teachers, administrators and parents can directly edit their information in their Toddle profiles. Schools also have a right to use any other similar service and can place a request to get all of their data. We will do our best to comply to such requests.
    Deleting Toddle Account
    You have the right to “forgettability”, i.e., we will remove all your information from our systems if you so wish. If you would like to delete your Toddle account or any content submitted to Toddle, please send an email to privacy@toddleapp.com. We will notify you with email before deleting your account from our database. After receiving your request, we may still retain information for up to 365 days to provide customer support and prevent accidental deletion.

    For users in the USA, please note that to comply with FERPA, we may need to retain certain student education records once a valid request to inspect those records has been made and we may retain your data to comply to the FERPA requirements.
    Data Protection Practices
    We follow the latest, industry standards to protect your data. Some measures that are in place include use of highly secure, access-controlled data centres, data encryption in transit, and encryption data at rest etc.

    Despite these measures, in the event of a security breach, we will notify affected account holders within the amount of time required by the local law or by Toddle’s internal data breach policy, whichever is more stringent, so that you can take steps to keep your data safe.
    Changes to privacy policy
    We may from time to time make changes to this Privacy Policy to account for changes to our practices or applicable law. If we make changes to this Privacy Policy that we believe will materially affect your rights, we will notify you by email about these changes. If you continue to use our service after you receive notice of changes to this Privacy Policy, we will assume that you have accepted these changes.

    For previous versions of the Privacy Policy, please reach out to us at privacy@toddleapp.com
    Contact Information
    Our Data Protection Officer is Deepanshu Arora. If you have any questions about this Privacy Policy, please feel free to write to us at: privacy@toddleapp.com and we will reach out to you as soon as possible.
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